Zelle® for your small business

Zelle^® is a fast, safe and easy way for small businesses to send, request and receive money with customers and vendors they trust.¹ If your customers use Zelle^® within their financial institution’s banking app, they can send payments directly to your Southside Bank account with just your email address or U.S. mobile number. With Zelle^®, payments typically arrive within minutes.¹

Eligible small business accounts can send, receive, or request money with Zelle^®1. To get started, log into Southside Bank’s online banking or mobile app and select “Send Money with Zelle^®”. If you do not see the option for "Send Money with Zelle^®" or your business account is not listed in Zelle^®, call our Customer Care team at 877.639.3511 to request enrollment. 

Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re ready to start sending and receiving money with Zelle^®.

To send money with Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

If the small business or consumer you send money to has already enrolled with Zelle^® through their banking app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

To receive money using Zelle^® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^® with a small business account, click “Send Money with Zelle^®,” select “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request.”

If your customer is using Zelle^® through their banking app, they’ll be able to pay you with Zelle^®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle^® app, they will not be able to send you money with Zelle^®, and you should arrange for a different payment method.

Neither Southside Bank nor Zelle^® offers purchase protection for payments made with Zelle^®. 

There is no fee to send money with Zelle^® from your enrolled Southside Bank business account. However, Zelle^® payments deposited into your business account in excess of $5,000 per statement cycle will be charged a 1.0% fee by Southside Bank. Any fees you are charged will be reflected on your monthly analysis statement. 

For your protection, we limit the amount of money you can send in a specific time period. For eligible small businesses, the limits are:

Time Period    Dollar Amount

24 hours          $5,000

7 days              $10,000

30 days            $20,000

Keeping your money and information safe is a top priority for Southside Bank. When you use Zelle^® within our online banking or mobile app, your information is protected with the same technology we use to keep your Southside Bank account safe.

Whether you use Zelle^® with a business account or a consumer account, Zelle^® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle^® through their mobile banking app don't need to do anything different to send money to a small business. The experience is slightly different for small businesses, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle^® app.¹

There is no fee to send money with Zelle^® from your enrolled Southside Bank business account. However, Zelle^® payments deposited into your business account in excess of $5,000 per statement cycle will be charged a 1.0% fee by Southside Bank. Any fees you are charged will be reflected on your monthly analysis statement. 

You can use Zelle^® if you have a Smart Business, Commercial Checking or Premier Business Checking account. If you do not see your business account listed in Zelle^®, or you do not see the option in online banking to "Send Money with Zelle^®", call our Customer Care team at 877.639.3511 to request enrollment. 

In order to use Zelle^®, the sender and recipient's bank or credit union accounts must be based in the U.S. 

You can only cancel a payment if the small business or consumer you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select "Cancel This Payment."

If you send money to a small business or consumer that has already enrolled with Zelle^® through their bank's mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer that is only enrolled in the Zelle^® app using a debit card, the payment won't go through a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle^® does not currently support sending money to debit card users in the Zelle^® app.

If you sent money to the wrong person, please contact Southside Bank's Customer Care team at 877.639.3511 so they can help you.

There are a few ways you can encourage your customers to pay you with Zelle^®:

• Tell customers verbally that you can accept payments with Zelle^® and they can easily send you money right from their banking app.
• Print it on an invoice. We recommend adding "I accept payments with Zelle^®."
• Use Zelle^® to request money from your customers (which will send them a notification telling them you've request payment with Zelle^®).
• Download Zelle^® marketing assets for free from zellepay.com and add them to your website, social media and more!

Please note, you'll only be able to receive payments from customers using Zelle^® through their financial institution's mobile banking app. You will not be able to receive payments from consumers enrolled in the Zelle^® app.

Simply log into Southside Bank's online banking or mobile app and select "Send Money with Zelle^®." Then, enter an email address or U.S. mobile number to connect to your small business bank account. 

Important note: If you already use Zelle^® for personal use, you must use a different email address or U.S. mobile number than the one you used to enroll your personal bank account. For example, name@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account. 

Read the updated terms and conditions that were provided by Southside Bank and contact our Customer Care team at 877.639.3511 for additional information. 

Please call our Customer Care team at 877.639.3511 so they can help you.

Once you're enrolled with Zelle^®, money you receive is typically available within minutes. 

No, Zelle^® does not integrate directly with accounting software at this time. However, since Zelle^® is connected to your bank account, you are able to see all Zelle^® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle^® transactions. 

There are no limits to the number of transactions that can be conducted, however a very high volume may initially trigger additional security steps. 

Zelle^® QR code provides peace of mind knowing you can send and receive money, without typing an email address or U.S. mobile number. Find Zelle^® in the Southside Bank app, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Your phone’s camera will open up. To send money, simply point your camera at the recipient’s Zelle^® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

To locate your own Zelle^® QR code, click the “My Code” tab. From here you can view your QR code and use the print and share icons to text, email or print your Zelle^® QR code.

You can also locate your Zelle^® QR code by opening the Southside Bank app, navigating to “Send Money with Zelle^®” and clicking your Zelle^® settings. From here you can see your Zelle^® QR code in the “My Code” tab.