Zelle®

Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor¹.

Since money is sent directly from your account to another person’s bank account within minutes¹, Zelle® should only be used to send money to friends, family and others you trust.

Neither Southside Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Yes, Zelle® can be used with small business accounts. To learn more, visit our Zelle® for small business page. 

Money sent with Zelle® is typically available to an enrolled recipient within minutes. If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient’s account, typically within minutes.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please call our Southside Bank Zelle Support Team at 877.639.3511 during the following business hours: Monday-Friday 8 a.m.-5 p.m., Saturday 10 a.m.-2 p.m.

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your account enrolled with Zelle, typically within minutes¹.

If you have not yet enrolled with Zelle®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.

2. Select Southside Bank.

3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.

You can find a full list of participating banks and credit unions live with Zelle® here. If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android™ and iOS. To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

A: Cancel Payment: You can only cancel a payment scheduled for a future date that has not been sent. To cancel a payment, visit the Zelle® activity page, select the payment you would like to cancel, then select “Cancel.” 

Stop Payment: If you have sent a payment to a recipient that is not enrolled with Zelle®, then you can stop the payment. To stop a payment, visit the Zelle® activity page, select the payment you would like to stop, then select “Stop Payment.” Stopping a payment will incur additional fees.

If you have sent a payment to a recipient enrolled in Zelle®, you cannot stop the payment. Zelle® sends the money to the recipient’s bank account right away. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. Zelle® payments are not covered by the same protections as credit card or debit card transactions.

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your mobile app using their email address or U.S. mobile number.

Neither Southside Bank nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank¹.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Southside Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

You can send money to friends, family and others you trust even if they have a different bank or credit union¹.

Since money is sent directly from your account to another person’s bank account within minutes¹, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.

When you enroll with Zelle® through your app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared - those stay with Southside Bank). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its "directory" and notifies Southside Bank of the incoming payment, then directs the payment into your Southside Bank account, all while keeping your sensitive account details private.

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our Southside Bank Zelle Support Team at 877.639.3511 to register your email address or U.S. mobile phone number so you can use it for Zelle®. Once your email address or U.S. mobile phone number has been moved, it will be connected to your account so you can start sending and receiving money with Zelle® through the mobile app.

It’s easy — Zelle® is already available within the Southside Bank mobile app and online banking! Check our app and follow a few simple steps to enroll with Zelle® today.

You can send, request, or receive money with Zelle®. To get started, log into Southside Bank's mobile app or online banking and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply select a trusted recipient’s email address or U.S. mobile phone number, add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes¹.

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”². If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your account, typically within minutes¹.