FDIC-Insured - Backed by the full faith and credit of the U.S. Government
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Customer Care
Contact our Customer Care team toll-free at 877.639.3511 during the following hours:
Monday-Friday 7:30 am-7 pm
Saturday 9 am-4 pm
Report Lost or Stolen Card
Debit Card: 800.472.3272
Consumer Credit Card: 800.558.3424
Business Credit Card: 866.552.8855
24 Hour Touch-Tone Banking
888.567.3043 (Toll-Free)
Mailing Address
P.O. Box 1079
Tyler, TX 75710-1079
If you have concerns regarding the servicing of your loan, you can send us a Qualified Written Request (QWR), Information Request, or Notice of Error. It must be sent to the address below. Please include your specific concern or question and account number.
Southside Bank
P.O. Box 150099
Fort Worth, TX 76108-0099
For more information on these requests, please visit the CFPB Website.
View our current interest for our accounts here.
To notify us of an error or request information about the servicing of your mortgage loan, you must write us at the following address: Attn: Servicing Errors and Request for Information, Southside Bank, PO Box 150099, Fort Worth, TX 76109-0099. Be sure to include your name, account number, and a description of the error or information you are requesting.
Southside's routing number is 111923607.
You must first be logged in to Online Banking or within the mobile app. On the left menu navigation, select "Statements & Notices" and then select the account you would like to view the account number for. Once selected, the statement screen will open and the account number will be able to be viewed. Note that this is only available after a statement has been issued on an account, approximately 30 days from the date it was opened. The account number is also listed on checks or the signature card that was provided at account opening.
Mobile deposits made before 6 p.m. will be processed the same business day. Mobile deposits made after 6 p.m., on weekends, or on holidays will be processed the next business day.
It can take up to one business day for a new User ID to become active. If your new username still isn't working after 24 hours, please contact us at 877.639.3511 for assistance with Online Banking.
To sign up for Online Banking, visit our website here and follow the prompts on "Step 2."
A dormant account is an account that does not have any debit or credit activity for more than one year will go in to a "dormant" status. The funds in the account will not be available. To reactivate your account, please visit a branch to make a deposit or withdrawal. You must present identification to make your deposit or withdrawal.
The daily limit that can be spent with the consumer debit card is $2,500 for point of sale purchases. The maximum amount that can be withdrawn at an ATM is $500 per day. Call Customer Care if you are needing to make a purchase or withdraw more than the daily limit.
Appointments are not necessary to visit a branch. In fact, most branch visits are not required for common transactions. Exceptions can include Safe Deposit Box access, Notary or Medallion services, and some new account openings. Call us to determine if a branch visit or appointment is required.
A secure access code is a unique, one-time passcode that may be used to access your online banking or mobile app. The bank will never call you to ask for this number, and it should not be given out to anyone.
To view the holidays that Southside Bank observes, click here.
Yes, you will need to visit a branch to add an authorized signer to your account. View locations here.
Need to contact us about something confidential? Message us here, and all information will be kept secure.
